Josep Tarradellas Barcelona-El Prat Airport has received the prestigious award for “Best European Airport” in the category of more than 40 million passengers.
This recognition not only highlights the airport’s operational efficiency, but also the quality of its services and attention to passengers during their stay at the airport.
In addition, El Prat has been honored with the “Europe’s Most Pleasant Airport” award, highlighting its range of services, including a wide variety of restaurants, stores and leisure activities to make the wait more pleasant and comfortable.
This year’s main award category, the ‘Best European Airport’, focused on assessing the overall airport resilience that encompasses all aspects of an air terminal: operational, strategic, financial, social, environmental, among others.
El Prat Best European Airport along with other air terminals
But airport excellence in Catalonia is not limited to El Prat Airport. Girona-Costa Brava Airport and Reus Airport have also been recognized for their quality and passenger service in their respective categories.
Girona-Costa Brava has been awarded as the “Cleanest Airport in Europe”, highlighting the staff’s efforts to maintain impeccable facilities to ensure a pleasant experience for travelers.
For its part, Reus has been awarded the “Most Comfortable Journey in Europe” award, recognizing its commitment to making passengers’ stay as easy and pleasant as possible.
What does the ASQ consist of?
The Airport Service Quality (ASQ) Program is a global benchmarking system for the airport industry. Its objective is to measure and improve the quality of service offered by airports worldwide.
Through passenger surveys, the ASQ evaluates various aspects, such as access, facilities, staff friendliness, security and waiting time at the security checkpoint. These data allow airports to identify areas for improvement and compare their performance with that of other airports of similar size internationally.
The awards granted under the ASQ Program highlight the efforts made by airports to raise the quality standards of their services and facilitate a more satisfactory experience for passengers and airlines.
With more than 2,100 member airports, ACI is a recognized authority in the aviation industry, promoting standards of excellence and collaboration among airports worldwide.
The awards ceremony will be held at the annual ACI World Customer Experience Summit and Exhibition in Atlanta, USA. These awards highlight the airport industry’s collective commitment to delivering exceptional passenger experiences around the world.
